If a Kibook is not adding to your wand, try restarting the App and resetting the Wand.
To reset your Wand push a paperclip in the small hole in back of the Wand. You should feel a click once the reset button is pressed. Do not use a sharp object as this may damage the wand.
If you're still unable to add a Kibook contact Customer Support
Phone: (855) 755-1299
Email: support@kibeam.com
Submit a request: https://support.kibeam.com/hc/en-us/requests/new