What should I do if a book is taking too long to download and doesn't appear to be completing the process?

If a book is not downloading, try restarting the App and resetting the Wand.

To reset your Wand push a paperclip in the small hole in back of the Wand. You should feel a click once the reset button is pressed. Do not use a sharp object as this may damage the wand.

Now try tapping the book to initiate download.

If you're still unable to download a book contact Kibeam Customer Support
Phone: (855) 755-1299
Email: support@kibeam.com
Submit a request: Click here to submit a request